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Why Service Systems Engineering?

"Service innovation is rapidly becoming a priority for industry, government, and academics. These three stakeholders must work closely together to create the programs and investment needed to develop the service science, management, engineering, and design expertise and knowledge needed for the 21st century”

- James C. Spohrer, Ph.D. Director Service Research IBM

 

Engineering better Service Systems

Service Systems Engineering

Why Service Systems Engineering is Different…

  • Emphasis on people and human behavior.
  • Focus on Engineering rather than Business, i.e., design, operation, & problem solving.
  • Emphasis on process over product; Not tied to manufacturing or mechanical engineering legacy.
  • Focus on customer interaction with service processes and systems

Examples of Service Providers:

  • Waste Management and Remediation Services

  • Entertainment and Recreation

  • Education

  • Financial and Insurance Services

  • Health Care and Social Assistance

  • Information

  • Management of Companies and Enterprises

  • Public Administration and Policy

  • Professional, Scientific, and Technical Services

  • Transportation & Logistics/Distribution

  • Retail and Wholesale Trade

  • Real Estate & Leasing

  • Hospitality and Food Services

  • Utilities

  • Security

 

The Service Systems Engineering Program is being developed with the support of the National Science Foundation, grants EEC-0343187 and DUE-0618537.

Service Systems Engineering
Michigan Technological University
College of Engineering
712 Minerals and Materials Building
1400 Townsend Drive
Houghton, MI 49931-1295
906 487-2005 (voice)
906 487-2782 (fax)

mattila@mtu.edu

Last Modified: January 1, 2010
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